Privacy Policy 🔏

The page outlines how ScaleUp Devs collects, uses, and protects personal data from website visitors and clients.

It explains what types of data may be gathered — such as names, email addresses, and browsing behavior — and the purposes for which this data is used, including responding to inquiries, delivering services, improving website performance, and marketing communications.

📄 Legal & Privacy Policy

Effective Date: 12/06/2025

1. Who We Are

ScaleUp Devs is a UK-based sole trader business offering IT/technical services, Microsoft 365 solutions, digital marketing, website creation/maintenance & additional services. Our mission is to provide scalable technology and marketing solutions to businesses of all sizes, both locally and online.

Business Name: ScaleUp Devs
Contact Email: contact@scaleupdevs.com
Phone Number: (+44) 7836 311217
Business Address: Bridgwater, Somerset, UK
Website URL: scaleupdevs.com

2. Privacy Policy

We respect your privacy and are fully committed to protecting your personal information in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

What We Collect:

We may collect and process the following personal data:

  • Identity & Contact Data: Name, phone number, email address

  • Technical Data: IP address, browser type, device data, and usage information (via cookies)

  • Client Service Data: Files, login details, domain names, email addresses, and company data related to projects

  • Marketing & Communication Preferences

  • Billing & Transaction Data (for service payments and invoicing, if applicable)

Why We Collect It:

We collect personal data for the following purposes:

  • To respond to enquiries and provide quotes

  • To deliver contracted services (e.g. websites, IT/technical services)

  • To manage communication with clients and prospects

  • To improve website performance, user experience, and our services

  • For internal business operations and legal obligations

  • With consent, for marketing purposes (e.g., newsletters, promotions)

Lawful Bases for Processing:

We rely on the following lawful bases under UK GDPR:

  • Consent – for email marketing or analytics (where required)

  • Contractual necessity – to fulfil service agreements

  • Legitimate interests – to grow our business and improve user experience

  • Legal obligations – for tax, invoicing, or data protection compliance

How We Store Your Data:

All personal data is securely stored using encrypted systems and access is restricted to authorised personnel only. We review our data storage practices regularly to maintain security.

Retention Periods:

  • Contact/enquiry data: Up to 2 years

  • Client project data: Up to 7 years (for tax and service records)

  • Analytics data: 12–24 months, anonymised where possible

  • Email marketing data: Until unsubscribed or withdrawn consent

Third-Party Processors:

We use trusted third-party tools and platforms, such as:

  • Google Analytics (website analytics)

  • Microsoft 365 (email & productivity tools)

  • Meta (Facebook/Instagram) (ads & pixel tracking)

  • Stripe / PayPal / Square (if payment tools are integrated)

These providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Your Rights:

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw consent at any time

  • Restrict or object to processing

  • Request a copy of your data in a portable format

  • Lodge a complaint with the ICO (Information Commissioner's Office) if you believe your data is being misused

To exercise any of these rights, email: contact@scaleupdevs.com

Complaints:

If you are concerned about how your data is being used, you can contact the ICO at https://ico.org.uk or by phone at 0303 123 1113.

3. Cookie Policy

This website uses cookies to enhance functionality, improve analytics, and support marketing. Cookies are small text files stored on your device.

Types of Cookies We Use:

We use different types of cookies to support the functionality and performance of our website:

  • Essential cookies enable core features of the site, such as submitting forms or maintaining session security. For example, we may use a session ID cookie to keep your visit consistent.

  • Performance cookies help us understand how visitors use our website so we can improve its layout and content. These include tools like Google Analytics, which collect anonymised usage data.

  • Marketing cookies are used to track user engagement with our advertising efforts, such as through Facebook Pixel. These cookies help us deliver more relevant ads and measure the effectiveness of campaigns.

Cookie Consent:

Upon visiting our site, you will see a cookie banner requesting your consent. You can choose to accept, reject, or customise your preferences. You may also manage cookies through your browser settings.

Disabling cookies may impact certain features or performance.

4. Website Terms of Use

By accessing this website, you agree to the following:

  • You will not misuse or attempt to hack the site

  • You will use any information or tools for lawful purposes only

  • All written, visual, and design content is the intellectual property of ScaleUp Devs and may not be reused without written permission

  • We reserve the right to modify, update, or restrict access to content or the site at any time without prior notice

You use this website at your own risk.

5. Disclaimers & Limitation of Liability

  • All information provided on this site is for general guidance only. It does not constitute professional advice.

  • ScaleUp Devs accepts no liability for any loss or damage (including indirect, incidental, or consequential loss) arising from reliance on content or use of the site.

  • We are not responsible for errors, outages, or issues arising from third-party platforms (e.g., Microsoft 365, web hosting providers).

  • Links to external sites are provided for convenience. We do not endorse or take responsibility for their content or practices.

6. Refund & Cancellation Policy

Due to the nature of our services, we operate under the following refund and cancellation terms:

  • Custom-built services (e.g. websites, SEO campaigns, marketing strategies) are non-refundable once work has commenced

  • Clients may cancel within 14 days of confirming a service only if work has not begun, in which case a partial refund may be issued

  • Ongoing subscriptions (e.g. monthly support) can be cancelled with 30 days' written notice

  • Deposits are non-refundable unless agreed otherwise in writing

📩 Contact & Data Queries:

If you have questions about this policy, or you wish to exercise your data rights, please contact:

We aim to respond to all requests within 30 days.